Last updated: 3 November 2026
Returns (change of mind)
You can request a return within 14 days of receiving your order.
- Please contact us through our contact form with your order number before sending anything back. Items sent back without a return request will not be accepted.
- Items must be unused, in the same condition you received them, and in their original packaging.
- Return shipping is paid by you. We recommend a tracked service, as we cannot be responsible for returns lost in transit.
- Original shipping charges are not refunded (except for EU customers, see below).
Returns should be sent to: Shrub, 6001 Beach Road, #01-28 Golden Mile Tower, Singapore 199589.
Items we cannot accept for return
Damaged, faulty or wrong items
Please check your order when it arrives. If an item is damaged, faulty, or not what you ordered, contact us through our contact form within 7 days of delivery with your order number and photos of the item and the packaging. We will offer a replacement or a full refund, including shipping, and may ask you to send the item back at our cost.
Exchanges
We don't do direct exchanges. Please return the item for a refund and place a new order for the item you want.
In-store Purchases
Items bought at our shop can be returned or exchanged within 14 days with proof of receipt or purchase, if unused and in their original condition. If an item you bought in-store is faulty, please bring it back with your proof of receipt or purchase and we’ll sort it out.
EU customers: 14-day right of withdrawal
If your order is delivered to the European Union, you have the right to cancel your order within 14 days of receiving it, without giving a reason. Items must be returned unused and in their original condition. You pay the cost of returning the items. We will refund the price of the items and the original standard shipping charge.
Refunds
Once we receive and inspect your return, we will email you to let you know whether your refund has been approved. Approved refunds are made to your original payment method within 10 business days. Your bank or card provider may take a few more days to process it.
If a parcel is refused or returned because import duties or fees were not paid, any return and customs costs will be deducted from your refund.
If more than 15 business days have passed since we approved your refund, please contact us through our contact form.
