Shipping policy

Last updated: 3 November 2026

Order processing

Orders are packed and dispatched within 1–3 working days (Monday–Friday, excluding Singapore public holidays). Once your order has been dispatched, we will email you a tracking number.

Shipping options

Shipping costs are calculated at checkout based on the total weight of your order and its destination. All parcels are tracked.

Singapore – SingPost Speedpost: SGD 8 flat rate, estimated 1–3 working days after dispatch.
International – DHL Express: estimated 2–5 working days after dispatch, tracked door to door. Available to all destinations we ship to, for orders up to 30 kg.
International – SingPost Tracked (economy): estimated 2–5 weeks after dispatch. Available for orders up to 2 kg, to most destinations (not currently available to the USA and a small number of other countries).

All delivery times are estimates and are not guaranteed. Customs checks, public holidays and local postal services can cause delays.

SingPost Tracked (economy): please read

After your parcel leaves Singapore, it is handed over to your local postal service, which handles the delivery and the tracking in your country. If the tracking stops updating, please contact your local postal service with your tracking number first. They are usually the quickest way to locate a parcel.

A3 prints

A3 prints are packed flat in a rigid mailer to keep them safe, and ship separately from other items. If your order includes A3 prints and other items, shipping is charged for each parcel.

Customs, duties and taxes

DHL Express (all destinations) and SingPost (outside the EU): shipping is duties and taxes unpaid. Any import duties, taxes or clearance fees are charged by the carrier or your customs authority and are paid by you on delivery. They are not included at checkout.
SingPost to the European Union: EU import VAT, duty and fees are included in the shipping price at checkout, so there is nothing further to pay on delivery.

If a parcel is refused or returned because duties or fees were not paid, we will deduct any return and customs costs from your refund.

Where we ship

We ship within Singapore and to most countries worldwide. We are currently unable to ship to Israel, Cuba, Iran, North Korea, Syria, the Palestinian Territories and some remote territories. If your country is not available at checkout, please contact us before ordering.

Lost or delayed parcels

DHL Express: if your parcel has not arrived within the estimated time, please contact us and we will investigate with DHL.
SingPost Tracked (economy): if your parcel has not arrived within 8 weeks of dispatch, please contact us. We will lodge a claim with SingPost, and once SingPost confirms the parcel is lost, we will refund or reship your order.

Incorrect addresses and failed delivery

Please check your shipping address carefully at checkout. If a parcel is returned to us because of an incorrect or incomplete address, or because delivery failed or the parcel was not collected, reshipping costs will be paid by you.