Shrub ships tracked parcels only, via Singapore Post (SingPost) for local delivery and DHL Express for international delivery.
Once your order has been dispatched, a tracking number will be sent to you by email.
We ship within Singapore and to selected international destinations.
If your country is unavailable at checkout, feel free to contact us before ordering.
Please note that delivery dates are approximate.
International deliveries may take longer due to customs clearance or local postal services.
International orders may be subject to customs inspections, duties, or taxes imposed by the destination country.
For international orders, we use duties and taxes unpaid (DDU) tracked shipping with DHL Express.
Charges such as taxes and duties will be excluded from checkout. Once shipped, DHL will get in touch with you to charge any relevant fees, for which the recipient will be responsible.
Failure to pay these additional fees may cause unexpected delays to your order.
Please note: if a parcel is refused or returned due to non-payment of duties or other charges, and additional customs or return costs are incurred, we reserve the right to deduct these costs from your refund.
If a parcel is returned to us due to an incorrect or incomplete address, or failed delivery, reshipping costs will be borne by the customer.